The influence of service quality and patients' emotions on satisfaction

Author:

Helena Vinagre Maria,Neves José

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference49 articles.

1. Structural equation modeling in practice: A review and recommended two-step approach.

2. Antecedents to satisfaction with service recovery

3. River Magic: Extraordinary Experience and the Extended Service Encounter

4. Adolescent Violence: The Protective Effects of Youth Assets

5. Babakus, E. and Mangold, W.G. (1992), “Adapting the SERVQUAL scale to hospital services: an empirical investigation”, HSR Health Services Research, Vol. 26 No. 6, pp. 767‐86.

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