Measuring service quality provision within an eating disorders context-Reference-Cited by-同舟云学术

Measuring service quality provision within an eating disorders context

Published:2004-12 Issue:7 Volume:17 Page:377-388
ISSN:0952-6862
Container-title:International Journal of Health Care Quality Assurance
language:en
Short-container-title:International J Health Care QA

Author:

Doran Desmond,Smith Peter

Publisher

Emerald

Subject

Health Policy,General Business, Management and Accounting

Reference15 articles.

1. A Multistage Model of Customers' Assessments of Service Quality and Value

2. SERVQUAL: review, critique, research agenda

3. Carman, J.M. (1990), “Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions”, Journal of Retailing, Vol. 66 No. 1, pp. 33‐56.

4. Measuring Service Quality: A Reexamination and Extension

5. A Service Quality Model and its Marketing Implications

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