1. Attree, M. (2001), “A study of the criteria used by healthcare professionals, managers and patients to represent and evaluate quality care”, Journal of Nursing Management, Vol. 9 No. 2, pp. 67‐78.
2. Ayanian, J., Landrum, M., Normand, S., Guadagnnoli, E. and McNeil, B. (1998), “Rating the appropriateness of coronary angiography – do practicing physicians agree with an expert panel and with each other?”, New England Journal of Medicine, Vol. 338 No. 26, pp. 1896‐904.
3. Barnsley, J., Berta, W., Cockerill, R., MacPhail, J. and Vayda, E. (2005), “Identifying performance indicators for family practice: assessing levels of consensus”, Canadian Family Physician, Vol. 51, pp. 700‐1.
4. Bensimon, C.M., Nohara, N. and Martin, D.K. (2004), “Stakeholders' views about cardiac report cards: a qualitative study”, The Canadian Journal of Cardiology, Vol. 20 No. 4, pp. 433‐8.
5. Cranley, L. and Doran, D.M. (2004), “Nurses' integration of outcome assessment data into practice”, Outcomes Management, Vol. 8 No. 1, pp. 13‐18.