Author:
Danaher Peter J.,Haddrell Vanessa
Subject
Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting
Reference36 articles.
1. Andreasen, A.R. and Best, A. (1977, “Consumers complain ‐ does business respond?”,Harvard Business Review, Vol. 55, July‐August, pp. 93‐101.
2. An empirical assessment of the SERVQUAL scale
3. Bearden, W.O. and Teel, J.E. (1983, “Selected determinants of consumer satisfaction and complaint reports”,Journal of Marketing Research, Vol. XX, February, pp. 21‐8.
4. A Multistage Model of Customers' Assessments of Service Quality and Value
5. Bring, J. (1994, “How to standardize regression coefficients”,American Statistician, Vol. 48 No. 3, August, pp. 209‐13.
Cited by
139 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献