Arbitration Outcomes in the Service Sector: An Empirical Assessment-Reference-Cited by-同舟云学术

Arbitration Outcomes in the Service Sector: An Empirical Assessment

Published:1994-05-01 Issue:2 Volume:5 Page:57-71
ISSN:0956-4233
Container-title:International Journal of Service Industry Management
language:en
Short-container-title:

Author:

Mills Peter K.,Dalton Dan R.

Abstract

While labour arbitration is established as the final stage of dispute resolution in virtually every collective bargaining agreement, there has been no attention focusing on its role in the service sector. Relying on five years of arbitration data, examines the categories in which arbitration cases arise as well as their outcomes. Finds that disciplinary issues pertaining to absenteeism, dishonesty, drug/alcohol abuse, and insubordination comprised the majority of cases arbitrated for the service sector firms examined.

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting

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