A self‐help approach to knowledge management benchmarking-Reference-Cited by-同舟云学术

A self‐help approach to knowledge management benchmarking

Published:2003-12-01 Issue:5 Volume:7 Page:82-95
ISSN:1367-3270
Container-title:Journal of Knowledge Management
language:en
Short-container-title:

Author:

Carpenter Simon,Rudge Sarah

Abstract

This paper discusses a knowledge management (KM) benchmarking exercise conducted at British Energy Power and Trading (BEPET). Current knowledge management activities were benchmarked against key areas in the British Standard Guide to Good Practice in Knowledge Management, PAS 2001. The knowledge performance categories identified by the international knowledge management Most Admired Knowledge Enterprises (MAKE) awards for 2001 were used as a basis for a staff survey to determine KM activity within the division. A knowledge audit of BEPET staff was also carried out to gain greater insight of the knowledge flows within the organization. In addition to the study’s findings, the paper discusses the concepts of benchmarking, organizational culture and knowledge audits, providing a context for their application in KM.

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management

Reference26 articles.

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5. British Standards Institution (2001), PAS 2001 – Knowledge management: a guide to good practice, British Standards Institution, London.

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