Broadband videoconferencing as a knowledge management tool

Author:

Wolfe Mark

Abstract

PurposeThe purpose of this article is to augment evaluation of the effectiveness of broadband videoconferencing among distributed research teams.Design/methodology/approachTextual output from informal interaction in videoconferencing and chat room sessions was recorded and analyzed using qualitative and content analysis methods to test for knowledge processes thought to be embedded in informal collaborative interaction. An exit survey used nominal and ordinal data categories to measure participant perceptions of using videoconferencing technologies to enhance knowledge‐based collaboration. Indicators of informal interaction and knowledge processes were drawn from the knowledge management (KM) and videoconferencing literatures.FindingsAnalysis confirms communication and informal interaction dynamics supportive of knowledge creation and transfer. A summary assessment of the research addresses barriers identified in the study and suggests approaches for future KM research in video‐mediated research domain.Research limitations/implicationsProject time and resource constraints imposed research limits in terms of inter‐coder reliability and attention to several human factors and behavioral considerations highlighted in the study. The latter, however, are suggestive of further research opportunities, specifically in terms of user expectations and cultures of use of videoconferencing in the organizational setting.Practical implicationsThe research provides a template for communications‐based evaluation of advanced applications using broadband technology and collaborative workwares.Originality/valueThe paper is a first‐of‐its‐kind evaluation of true broadband videoconferencing that advanced a knowledge management perspective based on human communication dynamics over a normative information technology framework.

Publisher

Emerald

Subject

Management of Technology and Innovation,Strategy and Management

Cited by 6 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Audiovisuelle Mitarbeiterkommunikation;Handbuch Mitarbeiterkommunikation;2021

2. Digitally transforming work styles in an era of infectious disease;International Journal of Information Management;2020-12

3. Developing knowledge communities through video‐based information networks;Knowledge and Process Management;2020-02-05

4. Audiovisuelle Mitarbeiterkommunikation;Handbuch Mitarbeiterkommunikation;2019

5. Exploring the influence of instant messaging and video conferencing on the quality of project communication;Acta Structilia;2016-08-30

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