Abstract
The development of reference services in
public libraries is described and the
importance of standards accentuated. The
need for proper marketing and systematic
evaluation, both qualitative and quantitative,
is explained. An unobtrusive telephone test
of 15 libraries is analysed and the results of
interviews with 455 users of 13 public
reference libraries given. Satisfactory results
were obtained for straightforward questions
but an occasional tendency towards flippancy
by staff was highlighted. A further
disquieting feature which came to light was
the number of people who did not approach
staff for help.
Subject
Library and Information Sciences
Cited by
2 articles.
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