1. 6.Librarian Career Development, Vol. 2 No. 4, 1994 (whole issue).
2. Management development: new agendas for information professionals
3. 9. Timberlake, P. “Paraprofessionals in Louisiana libraries: a theme issue”,LLA Bulletin, Vol. 52 No. 4, 1990, p. 147.
4. 10. Pluse, J. “Customer focus: the salvation of service organizations”,Public Library Journal, Vol. 6 No. 1, 1991, pp. 1‐5.
5. 12. Smith, F.W. “Our human side of quality”,Quality Progress, October 1990, pp. 19‐21.