1. 1.Veen, B. “Quality costs”, Quality, Vol. 2, 1974, pp. 55‐9.
2. 2.Campanella, J. and Corcoran, F.J. “Principles of quality costs”, Quality Progress, Vol. 16 No. 4, 1983, pp. 16‐22.
3. 4.Dale, B.G. and Plunkett, J.J. Quality Costing, 2nd ed., Chapman and Hall, London, 1995.
4. Quality costing for total quality management
5. Quality costs: a critique of some ‘economic cost of quality’ models