1. Berk, J. and S. (1993), Total Quality Management, Implementing Continuous Improvement, Sterling.
2. Bessant, J. and Caffyn, S. (1997), “High involvement innovation through continuous improvement”, International Journal of Technology Management, Vol. 14 No. 1, special edition, pp. 7‐28.
3. Bounds, G., Yorks, L., Adams, M. and Ranney, G. (1994), Beyond Total Quality Management toward the Emerging Paradigm, McGraw‐Hill, New York, NY.
4. Dale, B.G. and Boaden, R.J. (1994), “A generic framework for managing quality improvement”, “Managing Quality”, Prentice‐Hall, Englewood Cliffs, NJ, Ch. 5.
5. Davies, J., Khodabocus, F. and Obray, C. (1996), “Self‐assessment: a path to business excellence”, Quality World Technical Supplement,March, pp. 4‐11.