Comparing quality management practices in the Australian service and manufacturing industries

Author:

Beaumont Nicholas B.,Sohal Amrik S.,Terziovski Milé

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference19 articles.

1. TQM payback experience in manufacturing firms

2. Measuring the success of a TQM programme

3. TQM's role in corporate success: Analyzing the evidence

4. 5.Holoviak, S.J. (1995, “Why TQM fails to change behaviors or attitudes”,Journal for Quality & Participation, Vol. 18 No. 4, pp. 86‐9.

5. 20/30 Hindsight: Managers Must Commit to TQM

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