Capability/maturity based model for logistics processes assessment

Author:

Benmoussa Rachid,Abdelkabir Charkaoui,Abd Achraf,Hassou Marouane

Abstract

Purpose – The purpose of this paper is to study how a general standardized processes assessment capability/maturity model, such as Capability Maturity Model Integration (CMMI), can be combined to a standardized benchmark of logistics processes best practices, such as FD X50-604, to propose a new approach that evaluates logistics processes capability/maturity. Design/methodology/approach – First, an analysis study of CMMI model and X50-604 standard is performed. In order to prove their coherence, a deep comparative analysis of CMMI and X50-604 practices is conducted. As illustration, the paper focuses on a particular application of this approach to evaluate capability/maturity of distribution logistics activities. An industrial case study that aims the validation of this particular application is finally conducted in a furniture company. Findings – The authors estimate that the paper findings provide an operational guide for industrials to evaluate their distribution processes that is a practical, verifiable, repeatable and extensible to other logistics process areas and an interesting opportunity to evolve the standard FD X50-604 regarding CMMI requirements to assess capability/maturity of logistics processes. Originality/value – In general, the few capability/maturity-driven models analyzed in literature present some limits that do not allow their diffusion in the industrial level, especially in logistics. This study proposes a new approach based on standards that provide an operational guide for industrials to evaluate their distribution processes based on capability/maturity concept.

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting

Reference28 articles.

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2. Battista, C. , Fumi, A. and Schiraldi, M. (2012), “The logistic maturity model: guidelines for logistic processes continuous improvement”, Paper Presented at Production and Operations Management Society (POMS), Chicago, IL, 20-23 April, available at: www.pomsmeetings.org/confproceedings/025/FullPapers/FullPaper_files/025-1329.pdf (accessed 20 February 2014).

3. Benmoussa, R. , Derrouiche, R. and Bouras, A. (2009), “Méthode pratique pour le déploiement de l’approche processus au sein d’une chaîne logistique”, Revue Française de Gestion Industrielle , Vol. 28 No. 3, pp. 29-53.

4. Bititci, U.S. (1995), “Modelling of performance measurement systems in manufacturing enterprises”, International Journal of Production Economics , Vol. 42 No. 2, pp. 137-147.

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