The power of technology in business selling: call centers-Reference-Cited by-同舟云学术

The power of technology in business selling: call centers

Published:1997-06 Issue:3/4 Volume:12 Page:222-235
ISSN:0885-8624
Container-title:Journal of Business & Industrial Marketing
language:en
Short-container-title:Jnl of Bus & Indus Marketing

Author:

Prabhaker Paul R.,Sheehan Michael J.,Coppett John I.

Publisher

Emerald

Subject

Marketing,Business and International Management

Reference16 articles.

1. Ambrose, M. (1996, “Network services expand the customer care concept, ” Telemarketing & Call Center Solutions, Vol. 14 No. 7, pp. 110‐2.

2. Bers, J. (1996, “Call center‐systems boost cross‐selling, ” Bank Systems & Technology, Vol. 33 No. 5, p. 58.

3. Caminiti, A. (1996, “The ins and outs of an integrated call center, ” Telemarketing & Call Center Solutions, Vol. 14 No. 12, pp. 24‐30.

4. Cooper, B. (1996, “Case study: Egghead software relocates to Spokane, ” Telemarketing & Call Center Solutions, Vol. 14 No. 7, pp. 98‐9.

5. Costa, W. (1996, “An Australian call center answers the need for Novell support, ” Telemarketing & Call Center Solutions, Vol. 14 No. 7, pp. 88‐91.

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