Level of satisfaction and utilization of EBSCOhost among UPHSL students and faculty

Abstract

Purpose Electronic resources are becoming an integral part of the academe. It has revolutionized the idea of research, making information more accessible. This study aims to determine the level of utilization and satisfaction on EBSCOhost database among UPHSL students and faculty members. It analyzes the effect of the respondents’ user type, gender and education to the usability and satisfaction of users to EBSCOhost. Design/methodology/approach The study, which used a survey questionnaire as a primary tool to gather data, had 300 respondents who willingly participated from the faculty and student body of the University of Perpetual Help System – Laguna. Findings Results revealed that majority of the respondents were found to be female, aging 20-25 with a college degree or taking their degree. The results of the study showed that the students and faculty members of UPHSL are moderately satisfied of the services of EBSCOhost and users are only moderately using it. In addition, the study revealed that the respondents have the same level of satisfaction and utilization of EBSCOhost regardless of their user type, age, gender and educational attainment. Furthermore, there is a significant relationship between the respondents’ level of satisfaction and level of utilization of EBSCOhost. The higher is the respondents’ level of satisfaction, the higher is their level of utilization of EBSCOhost. Originality/value Subscription to online databases is an integral part of the academic library. However, in developing countries, subscription can take a lot from the overall library budget. EBSCOhost, as one of the popular research databases, is among the plethora of databases that libraries subscribe to. This paper analyzes the level utilization and satisfaction of users to EBSCOhost. The analysis presented in this research can provide insight on the usability of among developing countries.