The impact of ISO 9000 and TQM on best practice/performance-Reference-Cited by-同舟云学术

The impact of ISO 9000 and TQM on best practice/performance

Published:2000-04-01 Issue:2 Volume:12 Page:84-92
ISSN:0954-478X
Container-title:The TQM Magazine
language:en
Short-container-title:

Author:

Prabhu Vas,Appleby Alex,Yarrow David,Mitchell Ed

Abstract

Companies, irrespective of size or sector, often use ISO 9000 and TQM as a route to world class status. The aim of this paper is to show if this has had any impact on or contributed to raising their competitiveness. This paper gives brief details of a large‐scale UK benchmarking study on the adoption of best practice which provides the data for this research. Then the distinguishing features of some best practices and performance within both ISO and non‐ISO companies are presented for the manufacturing sector. The significance of any correlations between practice and performance are also put forward for further consideration. Finally, the lessons to be learnt from this empirical evidence are drawn out.

Publisher

Emerald

Subject

Applied Mathematics,Industrial and Manufacturing Engineering,Strategy and Management,Industrial relations,General Decision Sciences

Reference20 articles.

1. Appleby, A. (1999), “Lessons from business – the theory”, in Smith, H., Brown, S. and Armstrong, M. (Eds) Benchmarking and Threshold Standards in Higher Education, Kogan Page, London.

2. Appleby, A. and Prabhu, V.B. (1998), “Implementing best manufacturing practice: are we winning?”, Proceedings of the Third International Conference on Managing Innovative Manufacturing (MIM98), University of Nottingham, 6/8 July, pp. 71‐8.

3. Appleby, A. and Yarrow, D.J. (1999), “Measuring and stimulating the deployment of manufacturing excellence in SMEs”, SMESME99 (stimulating manufacturing excellence in small and medium enterprises), University of Plymouth, March.

4. CBI (1997), Fit for the Future: How Competitive is UK Manufacturing?, CBI, London.

5. EFQM (1997), Self Assessment Guidelines, EFQM, Eindhoven.

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