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2. Company Quality Assessments
3. Crosby, P.B. and Reimann, C. (1991), “Criticism and support for the Baldrige Award”, Quality Progress, May, pp. 41‐4.
4. De Carlo, J. and Sterett, W.K. (1990), “History of the Malcolm Baldrige National Quality Award”, Quality Progress, March.
5. EFQM (1988), Letter of Intent, Brussels, 15 September 1988, European Foundation for Quality Management, Brussels, available at: www.efqm.org.