Focusing on key elements of TQM – evaluation for sustainability

Abstract

Without sustainability TQM initiatives are usually doomed to fail. The essence of TQM is continuity over time and integration of quality management initiatives into daily organizational operations. The purpose of this paper is twofold: to define what are the key priority elements of TQM on which companies need to focus and to present an evaluation tool based on these key elements that can be used to assess the extent of progress of TQM. The tool encompasses ISO 9000 as well as TQM elements, bearing in mind that they should complement rather than conflict with each other. The research context is the Kingdom of Saudi Arabia, a less developed country where the issue of sustainability is even more crucial than in fully industrialised countries.