Alignment of business in robotic process automation

Author:

Zhang Ning,Liu Bo

Abstract

Purpose This paper aims to find out how business aligns with robotic process automation (RPA) and whether the alignment has the same factors as for IT–business alignment. Design/Methodology/Approach Condition configurations for positive and negative impact for business alignment with RPA. Findings The positive and negative configurations that possibly impact business alignment with RPA. Research limitations/implications There are some human instincts during conditions dichotomization and limited number of cases. Practical implications The findings can be used to guide practice application in real industry. Originality/value This paper adopted crisp-set qualitative comparative analysis to find condition configurations for alignment of business and RPA for more generalization.

Publisher

Emerald

Reference44 articles.

1. Accenture (2017), “Accenture and blue prism team to provide robotic process automation to help clients accelerate business results, Improve employee and customer experience”, available at: https://newsroom.accenture.com/news/accenture-and-blue-prism-team-to-provide-robotic-process-automation-to-help-clients-accelerate-business-results-improve-employee-and-customer-experience.htm

2. Auxis (2017), “RPA enables 100% Process efficiency and 45% Cost reduction in AP for global plastic manufacturer”, available at: www.auxis.com/case-studies/rpa-enables-100-process-efficiency-and-45-cost-reduction-in-ap-for-global-plastic-manufacturer

3. Conceptualizing the dynamic strategic alignment competency;Journal of the Association for Information Systems,2011

4. Intelligent process automation: The engine at the core of the next-generation operating model;McKinsey Quarterly,2017

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