Service quality in postgraduate education
Author:
Publisher
Emerald
Subject
Education
Reference32 articles.
1. Measuring service quality in higher education: three instruments compared
2. An empirical assessment of the SERVQUAL scale
3. Analysing Service Quality: The Case of Post-Graduate Chinese Students
4. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
5. An Experimental Study of Customer Effort, Expectation, and Satisfaction
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