1. Block, H. and Dobell, B. (1999), The e‐Bang Theory, Bank of America, available at www.masie.com.
2. Brinkerhoff, R. O. (1987), Achieving Results from Training, Jossey‐Bass, San Francisco, CA.
3. Collis, B. and Moonen, J. (2001), Flexible Learning in a Digital World: Experiences and Expectations, Kogan Page, London.
4. EPIC (2000), “Taking training on line”, Guides for Managers, Practitioners and Researchers, DfEE, Sheffield.
5. European Commission (2000), eEurope: An Information Society for All: Progress Report, for the Special European Council on Employment, 23‐24 March, Lisbon, available at www.europa.eu.int/comm/information‐society/eeurope/index‐en.htm.