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2. Blazey, M. (1998), “Insights into organizational self‐assessments”,Quality Progress, Vol. 31 No. 10, pp. 47‐52.
3. Caravatta, M. (1997), “Conducting an organizational self‐assessment using the 1997 Baldrige award criteria”,Quality Progress, Vol. 30 No. 10, pp. 87‐91.
4. Ensby, M. and Mahmoodi, F. (1997), “Using the Baldrige award criteria in college classrooms”,Quality Progress, Vol. 30 No. 4, pp. 85‐91.
5. Idaho Quality Award (1998),Award and Recognition Application, Boise, ID.