Stakeholder differences in the understanding of inter-organizational concept content as a risk factor

Abstract

Purpose – The purpose of this paper is to help clarify understanding of the logistic platform concept so as to release its potential for the benefit of the logistics sector. Design/methodology/approach – Cross-sectional research was conducted in Slovenia, Poland and Singapore. Web-based survey responses were obtained from four organization types: logistics companies (LCs); production or service non-LCs; branch associations/state agencies/chambers of commerce; and educational institutions. Findings – Logistics platforms (LPFs) are a very much a multi-level phenomenon which, through macro-level organization, may multiply the micro- and meso-level effects obtained. The joint development of promising inter-organizational concepts which involve different stakeholder groups can be inefficient owing to differences in concept content understanding. Research limitations/implications – The research was limited to Slovenia, Poland and Singapore. Further research in other countries would be beneficial, and the survey can be repeated for other inter-organizational concepts. Practical implications – This paper proposes a general LPF model and seeks to raise awareness of the complexity surrounding the implementation of this particular inter-organizational concept. From the viewpoint of a practitioner, the knowledge that different stakeholder groups may have divergent perceptions of the concept’s content is important and will help strengthen inter-organizational projects by devoting attention to basic fact unification. Originality/value – This paper is the first transparent overview on the understanding and utilization of LPFs in theory and practice. The paper proposes a general LPF model. The authors wish to highlight the need for research into the perceptions held among different stakeholder groups regarding the concept’s content for the implementation of inter-organizational projects.