Holistically integrated model and strategic objectives for service business-Reference-Cited by-同舟云学术

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Holistically integrated model and strategic objectives for service business

Published:2010-01-12 Issue:1 Volume:22 Page:72-88
ISSN:1754-2731
Container-title:The TQM Journal
language:en
Short-container-title:The TQM Journal

Author:

Yang Ching‐Chow,Jang Yang King,Cheng Lai‐Yu

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting,Business and International Management,General Decision Sciences

Reference28 articles.

1. A Dynamic Model for Continuous Improvement in the Management of Service Quality

2. Customer satisfaction measurement: comparing four methods of attribute categorisations

3. Creating customer knowledge competence: managing customer relationship management programs strategically

4. Customer satisfaction and loyalty: The critical elements of service quality

5. Customer satisfaction index and its role in quality management

Cited by 2 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Development and Experiential Analysis of a Chinese Customer Satisfaction Model for Medical Service Industry;Advances in Usability, User Experience and Assistive Technology;2018-06-28

2. An Integrated Model for Customer Relationship Management: An Analysis and Empirical Study;Human Factors and Ergonomics in Manufacturing & Service Industries;2012-04-04

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