From expectations and needs of service customers to control chart specification limits-Reference-Cited by-同舟云学术

From expectations and needs of service customers to control chart specification limits

Published:2011-03 Issue:2 Volume:23 Page:164-178
ISSN:1754-2731
Container-title:The TQM Journal
language:en
Short-container-title:The TQM Journal

Author:

Gregorio Ruben,Cronemyr Peter

Publisher

Emerald

Subject

Strategy and Management,General Business, Management and Accounting,Business and International Management,General Decision Sciences

Reference29 articles.

1. Six sigma in service organisations

2. Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G., DuMouchel, W., Pouliot, F., Richter, R., Rubinoff, A., Shen, D., Timko, M. and Walden, D. (1993), “Kano's methods for understanding customer‐defined quality”,The Center for Quality Management Journal, Vol. 2 No. 4, pp. 1‐37.

3. Prescriptions for a service quality revolution in America

4. Looking back to see forward in services marketing: some ideas to consider

5. Garver, M.S. (2002), “Using data mining for customer satisfaction research”,Marketing Research, Vol. 14 No. 1, pp. 8‐12.

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