Abstract
Purpose
This study aims to identify problems connected to information classification in theory and to put those problems into the context of experiences from practice.
Design/methodology/approach
Five themes describing problems are discussed in an empirical study, having informants represented from both a public and a private sector organization.
Findings
The reasons for problems to occur in information classification are exemplified by the informants’ experiences. The study concludes with directions for future research.
Originality/value
Information classification sustains the basics of security measures. The human–organizational challenges are evident in the activities but have received little attention in research.
Subject
Management of Technology and Innovation,Information Systems and Management,Computer Networks and Communications,Information Systems,Software,Management Information Systems
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