Author:
Al-Ajmi Zainab,Al-Busaidi Kamla Ali
Abstract
PurposeThis study aims to assess the knowledge-sharing risks and controls in the government sector from the knowledge workers’ perspective.Design/methodology/approachThis qualitative study combines two techniques. First, the study uses the Delphi technique to identify the risks and rank them. Second, the study used a follow-up interview approach to identify the needed controls to mitigate these identified risks.FindingsThe Delphi study revealed the top knowledge-sharing risks are related to organizational and individual risks. Furthermore, the study identified the top controls that needed to mitigate these identified risks from technology, process and people dimensions. The study findings suggested that implementing controls on people and processes is the most important, and the focus must be on them, especially in the government sector.Originality/valueThe study offers several practical implications for the government sector to establish a knowledge-sharing risks management strategy. Such study has been given little attention in previous research, especially in developing countries.
Subject
Management of Technology and Innovation,Library and Information Sciences,Computer Networks and Communications,Computer Science Applications,Information Systems
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