Malcolm Baldrige National Quality Award leadership model-Reference-Cited by-同舟云学术

Malcolm Baldrige National Quality Award leadership model

Published:2004-09-01 Issue:7 Volume:104 Page:558-566
ISSN:0263-5577
Container-title:Industrial Management & Data Systems
language:en
Short-container-title:

Author:

Prybutok Victor,Cutshall Robert

Abstract

In this study, a Malcolm Baldrige National Quality Award (MBNQA) criteria‐based survey was used to assess the quality status of organizations that employ quality professionals. The objective was to focus on the relationship between leadership (LS), information and analysis, human resource planning, process quality, and customer focus. The result was the development of an MBNQA‐based model that demonstrated the relationship between executive LS and the MBNQA factors.

Publisher

Emerald

Subject

Industrial and Manufacturing Engineering,Strategy and Management,Computer Science Applications,Industrial relations,Management Information Systems

Reference29 articles.

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