1. Development and Validation of TQM Implementation Constructs
2. Estimating Nonresponse Bias in Mail Surveys
3. Banker, R.D. and Kauffman, R.J. (1988), “Strategic contributions of information technology: an empirical study of ATM network”,Proceedings of the Ninth International Conference on Information Systems, pp. 141‐50.
4. Decision support for managing organizational design dynamics
5. Benjamin, R.I., Rockart, J.F., Scott Morton, M.S. and Wyman, J. (1984), “Information technology: a strategic opportunity”,Sloan Management Review, Vol. 25 No. 3, pp. 3‐10.