1. Think lean
2. Shifting to lean service: Stealing a page from manufacturers' playbooks
3. Bahensky, J.A., Roe, J. and Bolton, R. (2005), “Lean sigma – will it work for healthcare?”,Journal of Healthcare Information Management, Vol. 19 No. 1, pp. 39‐44.
4. Lean as a learning system in a hospital ward
5. Seeing the picture through “lean thinking”