Productivity measurement in service operations: a case study from the health‐care environment
Author:
Publisher
Emerald
Subject
Strategy and Management
Reference7 articles.
1. 2 Ruch, W.A. “The measurement of white‐collar productivity”,National Productivity Review, Autumn1992, pp. 416‐26.
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5. A Service‐Orientated Approach to Marketing of Services
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