After‐sales service ‐ necessary evil or strategic opportunity?-Reference-Cited by-同舟云学术

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After‐sales service ‐ necessary evil or strategic opportunity?

Published:1997-06 Issue:3 Volume:7 Page:141-145
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:Managing Service Quality

Author:

Lele Milind M.

Publisher

Emerald

Subject

Strategy and Management

Cited by 50 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Co-creating Aftermarket Value in the Digital Era: Managing Transformative Customer Relationships through Stakeholder Engagement;Customer Centric Support Services in the Digital Age;2023-12-31

2. The Role of Personal Commitment in Association Between Aerospace Education and Service Experience Through Quality Design: A Moderated Mediation Model;Transactions on Aerospace Research;2023-09-01

3. Guest editorial: the future of servitization in a digital era;Journal of Service Management;2022-01-03

4. Servitization: A State-of-the-Art Overview and Future Directions;The Palgrave Handbook of Service Management;2022

5. Identification of factors influencing the level of maturity of dealerships in Norway process orientation;Knowledge and Process Management;2021-10

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