Continuous improvement in public services ‐ a way forward-Reference-Cited by-同舟云学术

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Continuous improvement in public services ‐ a way forward

Published:1998-10 Issue:5 Volume:8 Page:339-349
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:Managing Service Quality

Author:

Curry Adrienne,Herbert David

Publisher

Emerald

Subject

Strategy and Management

Reference4 articles.

1. Curry, A.Cet al.(1994), “Service quality in local authorities: BS 5750/ISO 9000: friend or foe?”,Local Government Policy Making,Vol. 21 No. 4, March.

2. A Conceptual Model of Service Quality and Its Implications for Future Research

3. Scottish Branch of the Society of Local Authority Chief Executives (1994,The New Management Agenda.

4. The Accounts Commission, (1994,Narrowing the Gap ‐ Improving Customer Services in Local Government, The Accounts Commission, Edinburgh.

Cited by 18 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Improving public services delivery: Economists’ perspective;Upravlenets;2023-09-07

2. Managing quality;Australian Handbook of Public Sector Management;2020-07-25

3. Civil Judgment Enforcement Service Quality: The Case Of Tien Giang Province, Vietnam;Journal of Southwest Jiaotong University;2019

4. Analysing public sector continuous improvement: a systems approach;International Journal of Public Sector Management;2018-01-08

5. The Performance of Nursery Schools in Italian Municipalities;International Journal of Public Administration;2012-12

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