Factors affecting a senior management culture change for total quality metamorphosis-Reference-Cited by-同舟云学术

Factors affecting a senior management culture change for total quality metamorphosis

Published:1998-06-01 Issue:3 Volume:8 Page:198-211
ISSN:0960-4529
Container-title:Managing Service Quality: An International Journal
language:en
Short-container-title:

Author:

Angeli Ioannis,Jones Jeffrey,Sabir Bahir

Abstract

A three‐year joint research study focuses on the in‐depth investigation of the quality parameters that are necessary to bring about change in senior management (SM) culture for improved leadership quality, as well as factors of “how” to succeed in its implementation. Analysis reveals overall agreement on the most important success factors, which are presented in this paper. This enables the development of an analytic model (one based on quantitative results and one based on qualitative results) for a CEO’s culture change implementation process, required to achieve total quality metamorphosis (TQm) and SM leadership

Publisher

Emerald

Subject

Strategy and Management

Reference16 articles.

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3. Angeli, I. and Jones, J. (1996, “Securing management commitment to quality: A QFD analysis”, Proceedings of the 11th International Conference of the Israel Society for QA, Israel, pp. 356‐64.

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5. Atkinson, P. (1990a, Creating Culture Change: The Key to Successful TQM, IFS Publications..

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