Author:
Chon Kaye Kye-Sung,Zoltan Judit
Abstract
Purpose
This study aims to determine the possible role of servant leadership (SL) in meliorating critical issues in the contemporary hospitality industry by synthesizing literature on SL, examining benefits and deriving future research propositions.
Design/methodology/approach
A systematic literature review of SL in hospitality was conducted to analyze, categorize and synthesize the state of research. A nomological framework of SL in hospitality was created, and research gaps were identified. Future directions and propositions were derived to investigate the antecedents of SL by applying the person-situation theoretical approach, and second, to address contemporary challenges in the industry.
Findings
SL theory in hospitality is examined across various themes with focus on outcome effects related to firm performance, and across different cultures, with observed dominance in Asia. All analyses demonstrate the positive effects on employers and firms and thus confirm the relevance of adopting SL in hospitality. A notable gap in hospitality research is the lack of empirical investigation of SL antecedents. Such an investigation is crucial in promoting related behaviors.
Practical implications
This study identifies the benefits of SL, especially in addressing contemporary issues, such as sustainability, talent shortage, competition, growing demand for experience and retention of hospitality graduates. Recommendations are elaborated for hospitality educators and industry managers to revise leadership practices.
Originality/value
This study is the first to review SL in hospitality and determine its role in ameliorating critical issues in the field.
Subject
Tourism, Leisure and Hospitality Management
Reference96 articles.
1. Banyan Tree Global Foundation (2016), “Building sustainability banyan tree holdings limited sustainability report 2016”, available at: www.banyantreeglobalfoundation.com/wp-content/uploads/2017/04/BTH_SR2016.pdf (accessed 7 November 2017).
2. Servant leadership, employee job crafting, and citizenship behaviors: a cross-level investigation;Cornell Hospitality Quarterly,2017
Cited by
86 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献