1. AHRQ (n.d.), available at: www.ahrq.gov/qual/newgrants/demos.htm (accessed 15 April 2002).
2. Berwick, D.M., Godfrey, A.B. and Roessner, J.E. (1990), Curing Health Care, New Strategies for Quality Improvement, Jossey‐Bass, San Francisco, CA.
3. Birnbaum, D. (2002), “New perspectives on health care quality improvement”, British Journal of Clinical Governance, Vol. 7 No. 2, pp. 122‐4.
4. Brennan, T.A. (2000), “The Institute of Medicine report on medical errors – could it do harm?”, NEJM, Vol. 342, pp. 1123‐5.
5. Calfee, D. and Farr. B. (2001), “Infection control in the era of managed care. Abstract No. 127, 11th Annual Scientific Meeting, Society for Healthcare Epidemiology of America, Toronto, 1‐3 April.