Author:
Amyx Douglas,Bristow Dennis N.
Abstract
A 2 × 2 full factorial between subjects experimental design was used to examine how three elements of the health care experience (patients’ freedom to choose a physician; patients receiving their preferred physician; health care outcome) impacted on patient satisfaction with health care service. All constructs with corresponding measurements were discussed, and their relationships with satisfaction were examined. Hypotheses were developed and tested for each relationship using a pencil and paper scenario of a patient’s first time service encounter at a health clinic. Results of the experiment indicated that given an undesirable health outcome, allowing patients a choice of physicians favorably raised patient satisfaction levels. Further, patients who were treated by a physician whom they preferred rated the health care experience more positively than did patients who received non‐preferred physicians.
Reference28 articles.
1. Baron, J. and Hershey, J.C. (1988), “Outcome bias in decision evaluation”, Journal of Personality and Social Psychology, Vol. 54 No. 4, pp. 569‐79.
2. Boscarino, J. and Steiber, S.R. (1982), “Hospital shopping and consumer choice”, Journal of Health Care Marketing, Vol. 2, Spring, pp. 15‐23.
3. Brehm, J.W. (1966), A Theory of Psychological Reactance, Academic, New York, NY.
4. Calder, B.J., Phillips, L.W. and Tybout, A.M. (1981), “Designing research for application”, Journal of Consumer Research, Vol. 8, September, pp. 197‐207.
5. Curbow, B. (1986), “Health care and the poor: psychological implications of restrictive policies”, Health Psychology, Vol. 5 No. 4, pp. 375‐91.
Cited by
13 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献