Quality costing in a small engineering company: issues and difficulties-Reference-Cited by-同舟云学术

Quality costing in a small engineering company: issues and difficulties

Published:2001-12-01 Issue:6 Volume:13 Page:388-400
ISSN:0954-478X
Container-title:The TQM Magazine
language:en
Short-container-title:

Author:

Roden S.,Dale B.G.

Abstract

Examines the issues and difficulties of developing a quality costing system in a small engineering company. Four different methods – departmental interviews, process mapping, departmental study, and checklist of cost elements – were used to identify the costs. The value of these methods are commented upon. The main difficulties in developing the quality costing system relate to: a blame culture; a lack of visibility of how people, in particular inspectors, spend their time; and the structure of the accounting system. The majority of the difficulties were addressed by the involvement of senior management, highlighting their importance in the development of a quality costing system.

Publisher

Emerald

Subject

Applied Mathematics,Industrial and Manufacturing Engineering,Strategy and Management,Industrial relations,General Decision Sciences

Reference17 articles.

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3. British Standards Institute (BSI) (1994), Quality Systems: Model for Quality Assurance in Production, Installation and Servicing, BS EN ISO 9002, British Standards Institution, London.

4. Burnes, B. and Dale, B.G. (Eds) (1998), Working in Partnership: Best Practice in Customer‐Supplier Relations, Gower Press, Aldershot.

5. Campanella, J. (Ed.) (1999), Principles of Quality Costs: Principles, Implementation and Use, 3rd ed., ASQ Quality Press, Milwaukee, WI.

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