1. 1Jackson, T., Measuring Management Performance, Kogan Page, London,1991.
2. 2Higgs, J., “Training equals profit equals profit”, Freight Management International, November 1991, pp. 44‐5.
3. 3Howard, M., “A measure of training quality”, Report of speech by Employment Secretary, Training Personnel , Vol. 2 No. 22, 1990, p. .
4. 4Hope,C., “Great expectations”, Personnel Today, 6 November 1991, p. 23.
5. 5Watson, J., “Don’t waste money on training”, Training Personnel, 28 February 1991, p. 15.