Costing the effectiveness of training: case study 1 ‐ improving Parcelforce driver performance

Author:

Hedges Patricia,Moss Dennis

Abstract

Forms the first part of a two‐part study reporting on the cost‐effectiveness of specific training programmes within Parcelforce UK. Assesses the effectiveness of a driver training programme in a major Parcelforce region. Measures the cost‐effectiveness of the training performance in terms of vehicle‐maintenance costs, accident rates and fuel consumption. Discusses the difficulties in measuring the cost‐effectiveness of training.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,General Business, Management and Accounting,Education

Reference8 articles.

1. 1Jackson, T., Measuring Management Performance, Kogan Page, London,1991.

2. 2Higgs, J., “Training equals profit equals profit”, Freight Management International, November 1991, pp. 44‐5.

3. 3Howard, M., “A measure of training quality”, Report of speech by Employment Secretary, Training Personnel , Vol. 2 No. 22, 1990, p. .

4. 4Hope,C., “Great expectations”, Personnel Today, 6 November 1991, p. 23.

5. 5Watson, J., “Don’t waste money on training”, Training Personnel, 28 February 1991, p. 15.

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