Blockchain technology implementation challenges in supply chains – evidence from the case studies of multi-stakeholders

Abstract

PurposeThe aim of the research is to identify and prioritise the implementation challenges of blockchain technology and suggests ways for its implementation in supply chains.Design/methodology/approachUnderlined by the technology, organisational, and external environment model, a conceptual framework with four challenge categories and sixteen challenges is proposed. Data collected from three stakeholder groups with experience in the implementation of blockchain technology in India is analysed by employing an analytical hierarchy process method-based case study. Further, a criticality–effort matrix analysis is performed to group challenges and suggest ways for implementation.FindingsThe analysis revels that all stakeholders perceive complexity challenge associated with the technology, organisational structure, and external environment, and issues of compatibility with existing systems, software, and business practices to be high on the criticality and effort scales, which thus require meticulous planning to manage. Likewise, top-management support issues related to insufficient understanding of how technology fits with the organisation’s policy and benefits offered by the technology requires high effort to address this challenge.Research limitations/implicationsThe results were obtained by focusing on the Indian context and therefore may not apply to other nations’ contexts.Practical implicationsBy investigating the challenges that the developers, consultants, and client organisations need to address, this study assists managers in developing plans to facilitate coordination among these organisations for successful blockchain implementation.Originality/valueTo the authors’ knowledge this study is the first to identify and prioritise the challenges from the perspectives of multiple stakeholder groups with experience in blockchain technology implementation.