Using block courses for teaching logistics-Reference-Cited by-同舟云学术

Using block courses for teaching logistics

Published:2001-09 Issue:7/8 Volume:31 Page:574-585
ISSN:0960-0035
Container-title:International Journal of Physical Distribution & Logistics Management
language:en
Short-container-title:Int Jnl Phys Dist & Log Manage

Author:

Grant David Bruce

Publisher

Emerald

Subject

Management of Technology and Innovation,Transportation

Reference2 articles.

1. A Conceptual Model of Service Quality and Its Implications for Future Research

2. Parasuraman, A., Zeithaml, V.A. and Berry, L.L. (1988), “SERVQUAL: a multiple‐item scale for measuring customer perceptions of service quality”, Journal of Retailing, Vol. 64 No. 1, pp. 12‐40.

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