1. The paradox of strategic controls
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3. Harari, O. (1993a), “Ten reasons TQM doesn't work”, Management Review, Vol. 82 No. 1, pp. 33‐8.
4. Harari, O. (1993b), “The eleventh reason why TQM doesn't work”, Management Review, Vol. 82 No. 5, pp. 31‐6.
5. Strategic control at the CEO level