Selection and prioritization of knowledge management strategies as proportionate with organizations” level of maturity using fuzzy TOPSIS approach, case study

Abstract

PurposeDue to importance of knowledge management (KM) strategies in successful implementation of KM processes and saving time and expense, selection of suitable KM strategies has been changed to be a major concern by many organizations. Therefore, this is necessary for organizations to move along KM processes in selection and establishment of their strategies at their first step. An influential factor in selection of KM strategies is measurement and identification of an organization’s condition of its knowledge maturity. Accordingly, this paper aims to select and prioritize KM strategies as proportionate with an organization’s level of maturity.Design/methodology/approachFor that, the author-constructed questionnaire was designated based on the opinions made by experts acquainted with KM and KM strategies. According to experts’ opinions, the paradigm for suggestion of strategies was elucidated based on KM’s level of maturity. Afterwards, the standard questionnaire knowledge navigator model was used to evaluate the organization’s level of maturity, and KM strategies for the organization were proposed based on identified level of maturity. Finally, proposed KM strategies were ranked using the fuzzy TOPSIS technique.FindingsIn this study, a paradigm for selection of suitable KM strategies was proposed based on Hansen KM strategy as per maturity level of the organization’s KM. Then, knowledge conditions of a research organization were evaluated, and, after maturity level of that organization’s KM was assessed, different criteria of Hansen KM strategy were suggested for each level independently. Research results are indicative of the fact that the intended organization is placed at the second level of KM maturity. Therefore, personalization strategies are proposed for this organization based on the elucidated paradigm. Moreover, development of work communities and development of face-to-face interactions among staff through continuous meetings were chosen as the most significant KM strategies in this organization.Originality/valueThis paper is one of the leading studies carried out in the purview of codification of KM strategies according to different organizations’ level of maturity. Results of this study might be used as guidelines by different organizations, academic people and experts intending to codify KM strategies.