Adaptive service e-contract information management reference architecture

Abstract

Purpose The aim of this paper is to report on the adaptive e-contract information management reference architecture using the systematic literature review (SLR) method. Enterprises need to effectively design and implement complex adaptive e-contract information management architecture to support dynamic service interactions or transactions. Design/methodology/approach The SLR method is three-fold and was adopted as follows. First, a customized literature search with relevant selection criteria was developed, which was then applied to initially identify a set of 1,573 papers. Second, 55 of 1,573 papers were selected for review based on the initial review of each identified paper title and abstract. Finally, based on the second review, 24 papers relevant to this research were selected and reviewed in detail. Findings This detailed review resulted in the adaptive e-contract information management reference architecture elements including structure, life cycle and supporting technology. Research limitations/implications The reference architecture elements could serve as a taxonomy for researchers and practitioners to develop context-specific service e-contract information management architecture to support dynamic service interactions for value co-creation. The results are limited to the number of selected databases and papers reviewed in this study. Originality/value This paper offers a review of the body of knowledge and novel e-contract information management reference architecture, which is important to support the emerging trends of internet of services.