1. Use of the Reference Service in a Large Academic Library
2. Burns, R.W. Jr (1974), “empirical rationale for the acumulation of statistical information”,Library Resources and Technical Services, Vol. 18, Summer, pp. 254‐8.
3. Managing the Quality of Reference/Information Service
4. Childers, T., Lopata, C. and Stafford, B. (1991), “Measuring the difficulty of reference questions”,Reference Quarterly, Vol. 31 No. 2, pp. 237‐43.
5. Recording Reference Service