An analytical survey of chat reference services-Reference-Cited by-同舟云学术

An analytical survey of chat reference services

Published:2001-09-01 Issue:3 Volume:29 Page:189-204
ISSN:0090-7324
Container-title:Reference Services Review
language:en
Short-container-title:

Author:

Francoeur Stephen

Abstract

There has been in recent years a surge of interest about new software products that make it possible for libraries to offer assistance to online users via chat. Such software offers far more interactivity than instant messaging programs and allow for a richer experience for both librarian and user. Surveys chat reference services around the globe and analyzes trends in the provision of this new mode of assistance. Also presents discussion of why chat reference service is gathering attention as well as its limitations and drawbacks.

Publisher

Emerald

Subject

Library and Information Sciences

Reference35 articles.

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