Open-office noise and information processing

Author:

Mayiwar LewendORCID,Hærem Thorvald

Abstract

PurposeThe authors draw on arousal-based models to develop and test a model of open-office noise and information processing. Specifically, the authors examined whether open-office noise changes how people process information and whether such a change has consequences for task performance.Design/methodology/approachIn a laboratory experiment, the authors randomly assigned participants (107 students at a business school) to either a silent condition or a condition that exposed them to open-office noise (irrelevant speech) while completing a task that requires cognitive flexibility. The authors measured participants' physiological arousal and the extent to which they processed information intuitively and analytically during the task.FindingsOpen-office noise increased urgent processing and decreased analytical processing, which led to a respective decrease and increase in task performance. In line with a neuroscientific account of cognitive processing, an increase in arousal (subjective and physiological) drove the detrimental effect of open-office noise on task performance.Practical implicationsUnderstanding the information-processing consequences of open-office noise can help managers make more informed decisions about workplace environments that facilitate performance.Originality/valueThe study is one of the first to examine the indirect effects of open-office noise on task performance through intuitive and analytical processing, while simultaneously testing and providing support for the accompanying physiological mechanism.

Publisher

Emerald

Subject

Organizational Behavior and Human Resource Management,Management Science and Operations Research,Applied Psychology,Social Psychology

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