Publisher
Emerald Publishing Limited
Reference102 articles.
1. Understanding customer complaint behaviour for sustainable business development;Journal of Economics and Management Sciences,2018
2. Online hotel reviews: Rating symbols or text … text or rating symbols? That is the question!,2016
3. Customer behavioural analysis: The impact of internet addiction, interpersonal competencies and service orientation on customers’ online complaint behaviour;Research in Hospitality Management,2020
4. User-generated content: Tourists’ profiles on TripAdvisor;International Journal on Strategic Innovative Marketing,2014
Cited by
5 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献