Utilizing a time-to-shelf study to start a conversation on change

Abstract

Purpose – The purpose of this paper is to show the value of benchmarking organizational performance in order to enable conversations about workflow analysis and potential changes. Design/methodology/approach – Data from a time-to-shelf study are compared to literature describing similar studies at other academic libraries which enable the decision-making process for a new workflow. Findings – The results of a time-to-shelf study necessitated a change in workflow. This paper examines how the data enabled staff to agree to changes and supported the decision-making process. Originality/value – This paper examines the impact of evidence-based decision making on the performance and workflow of a technical services department.