Forms of employee negative word‐of‐mouth: a study of front‐line workers
Author:
Publisher
Emerald
Subject
Organizational Behavior and Human Resource Management,Industrial relations
Reference44 articles.
1. Workplace sabotage: its styles, motives and management
2. Customer Satisfaction and Word of Mouth
3. Word-of-Mouth Processes within a Services Purchase Decision Context
4. Managing Customer-Initiated Contacts with Manufacturers: The Impact on Share of Category Requirements and Word-of-Mouth Behavior
5. Social Ties and Word-of-Mouth Referral Behavior
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